To address any concerns or grievances, we have established multiple avenues to ensure swift resolution. Your feedback is important to us, and we encourage you to connect with us through the following channels.
Channel for communication:
• Email: You can reach us at ins-grievances@rathi.com or
• Letter: Send your concerns via letter addressed to the Principal Officer/Compliance officer, Regent Chambers, 10th Floor, Jamnalal Bajaj Marg, Nariman Point, Mumbai - 400021, India or
• Contact Centre: You can call us at 1800-88-97097 between 9:30 am to 6 pm, Monday to Saturday (excluding Public holidays) or
• Website: Visit here for online submissions of complaints.
Upon receiving your grievance, we ensure a thorough review in collaboration with the respective insurance company.
Resolving your concerns is our priority, and we commit to taking appropriate steps within 14 days of receiving your request(s).
If your grievance remains unresolved after 14 days or if you are unhappy with the resolution provided, you have the option to escalate the matter by emailing us at po_anandrathiinsurance@rathi.com
Should the decision/resolution still not meet your satisfaction, you can choose to approach the Insurance Regulatory Development Authority of India (IRDAI) at https://bimabharosa.irdai.gov.in or the Insurance Ombudsman at https://cioins.co.in/Complaint/Online respectively to register a complaint.
We value your feedback and are dedicated to ensuring a seamless resolution of your concerns.
